Frequently Asked Questions

Everything you need to know about furnishing your dream home.

What are your delivery options and timeframes?

We offer nationwide shipping across South Africa. Local deliveries typically take 3-5 business days, while regional areas may take up to 7-10 business days depending on stock availability.

Do you offer assembly services for flat-pack furniture?

Yes, we offer professional assembly services for an additional fee in major metropolitan areas. You can select this option at checkout or contact our support team to add it to your order.

What is your return policy if I am not satisfied?

We offer a 14-day return policy for items in their original packaging and condition. Please note that a collection fee may apply, and custom-made or hygienic items like mattresses may have specific restrictions.

What payment methods do you accept?

We accept all major credit and debit cards, EFT payments, and flexible financing options through Mobicred and PayJustNow, allowing you to pay in interest-free installments.

Does my furniture come with a warranty?

All Decofurn products come with a standard 1-year limited warranty against manufacturing defects. Some premium ranges may carry extended warranties as specified on the product page.

Can I click and collect my order from a warehouse?

Absolutely. You can choose the 'Click & Collect' option at checkout to pick up your order for free from any of our regional distribution centers or participating showrooms.